FREE Webinar, August 27, 9:00 – 10:00 EST (Boston): 15:00 – 16:00 CEST (Copenhagen)
Covid 19 has wrecked lives and businesses everywhere, causing disruption ranging from crippling to inconvenient. Moreover, the crisis has revealed flaws in some of our normal practices which we simply lived with or ignored. But now many have no choice but to look for new approaches.
As a species we are resilient and adaptive and everyday we see novel solutions to problems that six months ago weren’t even problems. Some things may never recover, but others will change for the better.
In our FREE webinar on Agile Customer Circles we look at some of the issues that have always plagued customer facing operations. We consider if the Agile and Lean models have anything to teach us, or offer anything that we can borrow from to make our organizations stronger in or out of a pandemic. The Agenda is roughly:
- Agile Customer Circles, who, what and why?
- How to get started harvesting benefits without upsetting the whole organization?
- An incremental approach: “We are looking for the evolutionary potential in the present” – Dave Snowden